Web Development Usability

Web Site Design Spotlight: Live, On-the-spot Critique of Retailers’ Sites

Internet Retailer 2008 — Chicago, IL

June 11th, 2008

Panelist: Stephan Spencer

A team of long time e-commerce experts will provide live reviews and makeovers for sites from the audience members. Retailers in the audience will be asked to bring search marketing, user experience, e-commerce strategy and other design questions to this session where experts will view the sites in question and provide answers to fix what ails their web sites. Audience members who volunteer their sites for critique will receive a $25 Starbucks gift card.

Panelists:
Lauren Freedman, President, the e-tailing group
Stephan Spencer, President, Netconcepts
Amy Africa, President, Eight by Eight

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If Website Is Broke, Don’t Go Broke Fixing It

November 28th, 2007

by Jeff Muendel

Originally published in Practical eCommerce

Jeff Muendel writes in this article featured on Practical eCommerce:

Traffic down? Conversions starting to wane? It could be any number of SEO issues. Finding free online tools to hone search optimization for an ecommerce site can be tough. There are a lot of them out there, often promotional in nature, and they offer varying degrees of features and reliability. Some spit out data that is simply erroneous and applying this sort of information to website design can be useless at best and deadly, in Internet terms, of course, at worst.

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Effective Tagging for Both Usability & SEO

November 15th, 2007

by Stephan Spencer

Originally published in Search Engine Land

“In this era of Web 2.0, it seems that blogs, mash-ups, RSS feeds, and wikis have been the buzzwords occupying most of the limelight. But personally, tagging is the Web 2.0 technology that excites me the most, because of its versatility and wide applicability,” writes Stephan Spencer, President and Founder of Netconcepts, in this article written for Search Engine Land. Find out how you can utilize effective tagging for your website, social bookmarks, or other Web 2.0 functionality to get the most out of tagging and SEO.

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Using Flickr to Optimize for Yahoo Image Search

September 19th, 2007

by Chris Smith

Originally published in Natural Search Blog

Google Blogoscoped reports that Yahoo’s Image Search now particularly likes Flickr content, so this may be incentive for webmasters to use Flickr “as a kind of Yahoo search engine optimization”. My frequent readers know that I’ve been advocating using Flickr for image search optimization for some time now, and I’ve been speaking on this subject at Search Engine Strategies conferences as well.

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New Google Analytics still poor experience

August 1st, 2007

by Chris Smith

Originally published in Natural Search Blog

Have you accessed the new Google analytics package yet? Chris Smith gives us an inside look at usability in this article from the Natural Search Blog. Chris calls the new analytics “upgrade” as being “All glitz with little beneficial substance.” Read more about the updated Google Analytics from an SEO expert point-of-view.

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Case Study: PoolDawg.com

June 8th, 2007

PoolDawg Logo

  • Conversion rate increase of 27%
  • 300 % increase in search engine traffic
  • 15 % increase in average order value (AOV)
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Options for Optimizing AJAX

March 2nd, 2007

by Patricia Fusco

AJAX-driven web applications are becoming increasingly popular on commercial websites. AJAX has an ability to enrich, yet simplify a user’s experience when used properly. AJAX can also provide a highly user-friendly interface that works smoothly, quickly, and often better than traditional programming.

AJAX is short for Asynchronous JavaScript and Extensible Markup Language. Make no mistake about it — JavaScript and XML are not “new” technologies. Both programming models have been around for some time. However, the unique combination of JavaScript and XML is relatively recent, as are the problems AJAX presents for a site’s search engine visibility.

The primary benefit of developing a site with AJAX is the ability to work invisibly in the background of a site. AJAX is used to supply data to the client browser that renders up as a relatively seamless “application” instead of the click-and-wait-to-load functionality associated with more conventional web page constructs.

How seamless is the user experience with AJAX? Check out Google Maps or Google Suggest to see world-class AJAX applications in motion. You can find what you want, when you want it, with relative ease and accuracy when AJAX is in use. What you can’t find is a unique URL or navigational links for search engine spiders to crawl and index, which brings us to our first SEO barrier to overcome — the “J” in AJAX.

JavaScript has been a stumbling block for search engine visibility for quite some time. None of the major search engines show any indication of overcoming these types of scripted data issues anytime soon. Consequently, the single greatest optimization issue with AJAX is the tendency to not generate unique, bookmarkable, linkable and therefore indexable URLs.

The comparative shopping engine Become.com overcomes this barrier by creating and linking together static URLs of search results pages. A quick [site:www.become.com] search in Google reveals how well this AJAX-workaround in indexed.

Meanwhile, sites like Scion.com fail to make the same programmatic leap to provide a similar search experience. Imagine how the carmaker could promote celebrity built custom automobiles in the search engines if only static pages of a punked-out Ashton Kutcher or a blinged-out Usher-mobile were rendered and linked to throughout the site.

While AJAX can be a great way to enhance the user experience, not all visitors will have a great on-site experience when non-JavaScript-enabled browsers are being used. When it comes to site accessibility and SEO, it’s imperative that an AJAX-alternate experience be provided.

Because AJAX relies on JavaScript — as well as Cascading Style Sheets (CSS) and XML – it’s relatively easy to provide an alternate experience for non-JavaScript users. The key is to tap into your CSS and XML files to render other versions of the AJAX application. This tactic is as “progressive enhancement.”

Progressive enhancement is a web design strategy that emphasizes accessibility, semantic markup, external style sheet, and scripting technologies. By layering designs in a concatenated progressive enhancement allows all users – and search engine spiders – to access the basic content and functionality of any web page.

When implementing progressive enhancement, a basic markup document is created, geared toward the lowest common denominator of browser software functionality. The web designer then adds functionality or enhancements to the presentation and behavior of the page using CSS, JavaScript or other combinations of Flash or Java applets. In tandem with user-agent detection, progressive enhancement will automatically render both user- and search engine-friendly pages.

You can observe progressive enhancement in motion by visiting Amazon’s Create Your Own Ring page. Simply turn off your JavaScript capabilities to see how the program maintains its AJAX-like functionality for all users. Also note that the initial load of the AJAX application contains the optimized elements such as title attributes, header tags and meta description, as well as a crawlable static URL. All of this is visible in Google cache and revealed in the page’s search engine snippet:

 

Amazon.com: Create Your Own Ring: Diamond Search
The Amazon.com Collection. Why Buy Jewelry & Watches at Amazon?
… More to Explore. Preset Engagement Rings … Create Your Own Ring …

www.amazon.com/gp/cyo/cyor-fork.html

 

To produce these particular SEO elements, server side scripts and .htaccess rewrite modules are required. (If site is not Apache server-based then the rewrite module may not be an option, but there are always solutions.)

When optimizing AJAX it’s important to remember three things: Search engine results are affected by on-the-page, behind-the-page and off-the-page factors. It’s essential to provide an alternate way for users and spiders to navigate their way through to all of your great content without sacrificing usability, accessibility and linkability.

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Resolve to Produce Great Content

January 3rd, 2007

by Patricia Fusco

Originally published in ClickZ

The best thing you can do to grow your search engine referrals this year is focus on producing great content says PJ Fusco, lead strategist with Netconcepts in this article for Click Z. After all “content is king” and it’s all about crowning that king by speaking to your audience in a language that appeals to them. And Pat advises that when writing articles for the web, short stories are better than novels.

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Case Study: TRUSTcite

November 20th, 2006

TRUSTcite Logo

  • a showcase for Web 2.0 ‘done right’
  • site built upon web standards and accessibility
  • easy for visitors to find and compare service providers based on referrals and recommendations from business people and past clients
  • ranked search result based on peer reviews and user feedback
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Case Study: Netconcepts.com

November 1st, 2006

Netconcepts Logo

  • A corporate website souped-up by Web 2.0 technologies: a blog platform for a CMS, RSS feeds, tag clouds, tag pages, comments, trackbacks, pingbacks…
  • Went from 100,000 pageviews per month to 390,000 within just a few months of relaunch.
  • A marked increase in visitor numbers as well: 28,000 to about 60,000 from about in that same timeframe.
  • indexation in Google increased from 300 pages to 4,800 pages, including 2,640 tag pages.
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